Meet the team
The RSO is led by two Co-Managers representing the Australian and Indonesian governments. The wider RSO team is drawn from across the Bali Process membership and further afield, with current team members hailing from Australia, Cambodia, Canada, Indonesia, the Republic of Korea, Myanmar, the Philippines, New Zealand, Romania, Sri Lanka, the US and the UK.
RSO Co-Managers
David Scott
RSO Co-Manager (Australia)
David Scott
RSO Co-Manager (Australia)
David Scott is a senior Australian Government official and currently the Australian Co-Manager of the Regional Support Office of the Bali Process. As Co-Manager and Officer-In-Charge of the RSO, David is responsible for the management of all day-to-day operations of the RSO to ensure the RSO is appropriately resourced and positioned to deliver on its priorities and effectively support the Bali Process and its Member States to counter people smuggling, trafficking in persons and related transnational crime. David is also responsible for setting the strategic direction for the RSO, executive engagement with Bali Process Co-Chairs, Member States and RSO donors and representing the RSO and Bali Process at a range of international meetings and fora.
David has worked across Government in policy, program management and regulatory focused roles focused on transport and border security, security risk analysis, critical infrastructure and cyber security and international policy and capacity building. Most recently David worked on Australia’s COVID-19 border measures developing policy settings and implementation arrangements to support the re-opening of Australia’s international border and related quarantine policy settings. Prior to this role, David led the Government’s development of enhanced legislative settings to uplift Australia’s critical infrastructure security including cyber security resilience and undertook an international posting to Indonesia focused on improving transport and border security resilience and counter-terrorism efforts across the Indo-Pacific region.
David completed his undergraduate studies in Communications and Media with Honours at La Trobe University in Melbourne and postgraduate studies in Government at the Australian Public Service Commission and Law at the Australian National University in Canberra.
Recommended Book: The Happiest Man on Earth by Eddie Jaku
The Happiest Man on Earth is filled with insights on friendship, family, health, ethics, love, and hatred, and the simple beliefs that have shaped the author who provides enduring lessons for all in what is a truly human story and memoir of a Holocaust survivor who tells his story and pays tribute to those who were lost and in doing so shares his wisdom and explains his commitment to living his best possible life
David has worked across Government in policy, program management and regulatory focused roles focused on transport and border security, security risk analysis, critical infrastructure and cyber security and international policy and capacity building. Most recently David worked on Australia’s COVID-19 border measures developing policy settings and implementation arrangements to support the re-opening of Australia’s international border and related quarantine policy settings. Prior to this role, David led the Government’s development of enhanced legislative settings to uplift Australia’s critical infrastructure security including cyber security resilience and undertook an international posting to Indonesia focused on improving transport and border security resilience and counter-terrorism efforts across the Indo-Pacific region.
David completed his undergraduate studies in Communications and Media with Honours at La Trobe University in Melbourne and postgraduate studies in Government at the Australian Public Service Commission and Law at the Australian National University in Canberra.
Recommended Book: The Happiest Man on Earth by Eddie Jaku
The Happiest Man on Earth is filled with insights on friendship, family, health, ethics, love, and hatred, and the simple beliefs that have shaped the author who provides enduring lessons for all in what is a truly human story and memoir of a Holocaust survivor who tells his story and pays tribute to those who were lost and in doing so shares his wisdom and explains his commitment to living his best possible life
Fuad Adriansyah
RSO Co-Manager (Indonesia)
Fuad Adriansyah
RSO Co-Manager (Indonesia)
Mr Fuad Adriansyah is the Indonesian Co-Manager of the Regional Support Office of the Bali Process on People Smuggling, Trafficking in Persons and Related Transnational Crime. He is also currently serving as Deputy Chief of Mission and Deputy Permanent Representative to the UNESCAP of the Embassy of the Republic of Indonesia in Bangkok.
He joined the Ministry of Foreign Affairs of the Republic of Indonesia in 1998, and was assigned to several foreign postings, including the Embassy of the Republic of Indonesia in Berlin, Germany (2001 – 2005), the Consulate General of the Republic of Indonesia in New York, the United States of America (2008-2012), and the Embassy of the Republic of Indonesia in Seoul, Republic of Korea (2015-2019). Prior to his arrival in Bangkok, he served as the Director of Centre for Functional Positions Development (2020-2024).
He completed his Bachelor of Informatics Engineering at Bandung Institute of Technology, Indonesia, and Master of International Relations at the University of Indonesia, Indonesia.
He joined the Ministry of Foreign Affairs of the Republic of Indonesia in 1998, and was assigned to several foreign postings, including the Embassy of the Republic of Indonesia in Berlin, Germany (2001 – 2005), the Consulate General of the Republic of Indonesia in New York, the United States of America (2008-2012), and the Embassy of the Republic of Indonesia in Seoul, Republic of Korea (2015-2019). Prior to his arrival in Bangkok, he served as the Director of Centre for Functional Positions Development (2020-2024).
He completed his Bachelor of Informatics Engineering at Bandung Institute of Technology, Indonesia, and Master of International Relations at the University of Indonesia, Indonesia.
Programme Coordinator
Evan Jones
Programme Coordinator (Communications, Capability and Enquiry)
Evan Jones
Programme Coordinator (Communications, Capability and Enquiry)
Evan is the Programme Coordinator for Communications, Capability and Enquiry at the RSO. Evan joined the team in June 2023, and supports the smooth functioning of the RSO for effective and strategic engagement with Bali Process members. He is passionate about further enhancing the capability of the RSO to deliver impactful programmes and activities that align with the objectives and needs of members.
Evan has been based in Asia for more than a decade, having worked in the not-for-profit sector in Afghanistan, Bangladesh, Malaysia and Thailand. He also has prior experience in working in academia, supporting NGO governance, and in the public sector in Australia. He brings a diverse knowledge and familiarity with effective governance, media engagement, stakeholder engagement, partnerships, and research to the RSO.
Recommended book: A Thousand Splendid Suns by Khaled Hosseini - "Capturing the stark challenges faced by women in Afghanistan from the 1960s through to Taliban rule in the 1990s, the book conversely spotlights the country’s untapped beauty and resilience."
Email: Evan.Jones@rso.baliprocess.net
Evan has been based in Asia for more than a decade, having worked in the not-for-profit sector in Afghanistan, Bangladesh, Malaysia and Thailand. He also has prior experience in working in academia, supporting NGO governance, and in the public sector in Australia. He brings a diverse knowledge and familiarity with effective governance, media engagement, stakeholder engagement, partnerships, and research to the RSO.
Recommended book: A Thousand Splendid Suns by Khaled Hosseini - "Capturing the stark challenges faced by women in Afghanistan from the 1960s through to Taliban rule in the 1990s, the book conversely spotlights the country’s untapped beauty and resilience."
Email: Evan.Jones@rso.baliprocess.net
Programme Managers
Devmi Dampella
Programme Manager (Irregular Migration and Regional Priorities)
Devmi Dampella
Programme Manager (Irregular Migration and Regional Priorities)
Devmi joined the RSO team in May 2023, and spearheads the portfolio on irregular migration and regional priorities. Devmi supports the RSO to lead research in the areas of natural and humanitarian disasters, and irregular labour migration, among others, with gender and human rights as cross-cutting areas. Her team leads RSO’s initiatives on civil registration and vital statistics specifically targeting hard-to-reach and marginalised communities including refugees, migrants, asylum seekers, stateless persons, and people without documentation.
Further, her team oversees programmes around voluntary return and reintegration assistance for eligible migrants from Bali Process Member States also working closely with the Bali Process Technical Expert Group on Return and Reintegration, strengthening Bali Process’ response to forced labour in selected industries, and responding to the plight of missing migrants.
Devmi has experience in the areas of labour mobility and human development, demand-driven skills development, policy, and global frameworks related to migration, regional and international partnerships and cooperation, and sustainable development. Devmi was previously based in Colombo, Sri Lanka and her experience spans across South Asia, and South-East Asia.
Recommended book: The Professional by Ashok Ferrey – “This wonderfully written book unveils the plight of immigrants and how they often get dragged into a blue-grey twilight world of illegals. There is no doubt that the journey of Chamath, an Oxford graduate, becoming Norton, a Professional, will keep you captivated throughout.”
Email: devmi.dampella@rso.baliprocess.net
Further, her team oversees programmes around voluntary return and reintegration assistance for eligible migrants from Bali Process Member States also working closely with the Bali Process Technical Expert Group on Return and Reintegration, strengthening Bali Process’ response to forced labour in selected industries, and responding to the plight of missing migrants.
Devmi has experience in the areas of labour mobility and human development, demand-driven skills development, policy, and global frameworks related to migration, regional and international partnerships and cooperation, and sustainable development. Devmi was previously based in Colombo, Sri Lanka and her experience spans across South Asia, and South-East Asia.
Recommended book: The Professional by Ashok Ferrey – “This wonderfully written book unveils the plight of immigrants and how they often get dragged into a blue-grey twilight world of illegals. There is no doubt that the journey of Chamath, an Oxford graduate, becoming Norton, a Professional, will keep you captivated throughout.”
Email: devmi.dampella@rso.baliprocess.net
Ravi Mahalingam
Programme Manager (Countering People Smuggling)
Ravi Mahalingam
Programme Manager (Countering People Smuggling)
Ravi is a Programme Manager for Countering People Smuggling at the RSO. Ravi joined the team at the end of March 2024 and is a seasoned public service officer with over 14 years of experience in project management, strategic planning, policy analysis and development, as well as research and evaluation.
Ravi has served at various government agencies in Malaysia including the National Strategic Office of the Council for Anti-Trafficking in Persons and Anti-Smuggling of Migrants, Ministry of Home Affairs; the Immigration Department of Malaysia; and the Malaysian Maritime Enforcement Agency. His work primarily focused on security-related matters, particularly on migration, migrant workers, and transnational crimes that include trafficking in persons and the smuggling of migrants.
As a Programme Manager for Countering People Smuggling at RSO, Ravi brings a wealth of knowledge, dedication, and a relentless drive to combat one of the most pressing challenges of our time. He is committed to making a tangible difference in the lives of those affected by people smuggling activities while contributing to broader efforts to uphold human dignity and security in the region.
Recommended Book: "The People Smuggler: The True Story of Ali Al Jenabi, the 'Oskar Schindler of Asia'" by Robin de Crespigny is a powerful and compelling account of one man's extraordinary journey as a people smuggler and his subsequent transformation into a humanitarian. The book tells the true story of Ali Al Jenabi, an Iraqi refugee who became known as the "Oskar Schindler of Asia" for his efforts to save hundreds of asylum seekers from persecution and death. "The People Smuggler" is a gripping and thought-provoking read that challenges readers to confront the complexities of migration, human rights, and the responsibilities we have towards one another as fellow human beings. It is a testament to the resilience of the human spirit and the capacity for compassion even in the most desperate of circumstances.
Email: ravi.mahalingam@rso.baliprocess.net
Ravi has served at various government agencies in Malaysia including the National Strategic Office of the Council for Anti-Trafficking in Persons and Anti-Smuggling of Migrants, Ministry of Home Affairs; the Immigration Department of Malaysia; and the Malaysian Maritime Enforcement Agency. His work primarily focused on security-related matters, particularly on migration, migrant workers, and transnational crimes that include trafficking in persons and the smuggling of migrants.
As a Programme Manager for Countering People Smuggling at RSO, Ravi brings a wealth of knowledge, dedication, and a relentless drive to combat one of the most pressing challenges of our time. He is committed to making a tangible difference in the lives of those affected by people smuggling activities while contributing to broader efforts to uphold human dignity and security in the region.
Recommended Book: "The People Smuggler: The True Story of Ali Al Jenabi, the 'Oskar Schindler of Asia'" by Robin de Crespigny is a powerful and compelling account of one man's extraordinary journey as a people smuggler and his subsequent transformation into a humanitarian. The book tells the true story of Ali Al Jenabi, an Iraqi refugee who became known as the "Oskar Schindler of Asia" for his efforts to save hundreds of asylum seekers from persecution and death. "The People Smuggler" is a gripping and thought-provoking read that challenges readers to confront the complexities of migration, human rights, and the responsibilities we have towards one another as fellow human beings. It is a testament to the resilience of the human spirit and the capacity for compassion even in the most desperate of circumstances.
Email: ravi.mahalingam@rso.baliprocess.net
Vacant
Programme Manager (Governance and Capability)
Vacant
Programme Manager (Governance and Capability)
Ryan Winch
Programme Manager (Transnational Crime and Technology)
Ryan Winch
Programme Manager (Transnational Crime and Technology)
Ryan Winch is the Programme Manager for the Transnational Crime and Technology Team at the RSO. Joining the RSO in October 2022, Ryan leads the Transnational Crime and Technology Team with a primary focus on combating trafficking in persons and people smuggling facilitated by emerging technologies, as well as how the potential of new technologies can be best harnessed to counter trafficking in persons, people smuggling and transnational crime.
Prior to his role at the RSO, Ryan served as a Security Sector Reform Officer with MINUSCA, the United Nations Peacekeeping Mission in the Central African Republic as well as as a Programme Coordinator with the United Nations Office on Drugs and Crime (UNODC) in Myanmar. Ryan has also worked with UNODC’s Regional Office for Southeast Asia and the Pacific, CIVICUS, Open Development Thailand, and the Centre for International Governance Innovation (CIGI).
Recommended book/podcast: Hold Your Fire by International Crisis Group – “This offers fascinating deep dives and expert analysis of emerging security issues and conflicts around the globe.”
Email: ryan.winch@rso.baliprocess.net
Prior to his role at the RSO, Ryan served as a Security Sector Reform Officer with MINUSCA, the United Nations Peacekeeping Mission in the Central African Republic as well as as a Programme Coordinator with the United Nations Office on Drugs and Crime (UNODC) in Myanmar. Ryan has also worked with UNODC’s Regional Office for Southeast Asia and the Pacific, CIVICUS, Open Development Thailand, and the Centre for International Governance Innovation (CIGI).
Recommended book/podcast: Hold Your Fire by International Crisis Group – “This offers fascinating deep dives and expert analysis of emerging security issues and conflicts around the globe.”
Email: ryan.winch@rso.baliprocess.net
Rose Wu
Programme Manager (Communications and Engagement)
Rose Wu
Programme Manager (Communications and Engagement)
Rose is Programme Manager for Communications and Engagement at the RSO. Rose joined the team in September 2022, and supports the RSO to engage proactively with Bali Process members and Working Groups, and to act as a responsive and trusted voice in the region – to ensure profile, impact and reach for the RSO’s programmes and activities.
Rose was previously based in London, UK, where her experience spans strategic, editorial and digital communications and engagement and stakeholder management across the research, higher education and charity sectors.
Recommended book: The Snakehead by Patrick Radden Keefe – "This is an astounding investigation into human smuggling which reads as part documentary, part thriller. The book follows ‘Sister Ping’ who was responsible for bringing at least 3,000 people from Fuzhou to America, and earned a reputation as a ‘living Buddah’ in her home city, as well as a vast personal fortune. The book charts the lives of some of those who made the journey and their fates, the links between the smuggling trade and organised criminal activity, the complex relationship held between migrants and smugglers, and humanises the drive behind people’s desperate journeys and what makes them willing to take such huge risks in the first place”.
Email: rose.wu@rso.baliprocess.net
Rose was previously based in London, UK, where her experience spans strategic, editorial and digital communications and engagement and stakeholder management across the research, higher education and charity sectors.
Recommended book: The Snakehead by Patrick Radden Keefe – "This is an astounding investigation into human smuggling which reads as part documentary, part thriller. The book follows ‘Sister Ping’ who was responsible for bringing at least 3,000 people from Fuzhou to America, and earned a reputation as a ‘living Buddah’ in her home city, as well as a vast personal fortune. The book charts the lives of some of those who made the journey and their fates, the links between the smuggling trade and organised criminal activity, the complex relationship held between migrants and smugglers, and humanises the drive behind people’s desperate journeys and what makes them willing to take such huge risks in the first place”.
Email: rose.wu@rso.baliprocess.net
Eun Jung Yi
Programme Manager (Border and Migration Management)
Eun Jung Yi
Programme Manager (Border and Migration Management)
Eun leads the RSO's Border and Migration Management team. Through pioneering learning techniques, she acts as a knowledge broker, collaborating with law enforcement agencies, international organizations, and civil society. With a background spanning over 15 years, Eun has engaged in humanitarian and development initiatives across diverse countries.
Email: eunjung.yi@rso.baliprocess.net
Email: eunjung.yi@rso.baliprocess.net
Vacant
Programme Manager (Countering Trafficking in Persons)
Vacant
Programme Manager (Countering Trafficking in Persons)
S
Programme Officers
Laitheam Eang
Management Support Officer
Laitheam Eang
Management Support Officer
Laitheam Eang is a Management Support Officer at the RSO. Laitheam provides high-level executive and administrative support to the RSO Co-Managers (Australia and Indonesia), RSO Management team, and Bali Process Working Groups. This includes internal and external coordination, key stakeholders engagement, and partnership development.
Laitheam joined the RSO in March 2023 as a Programme Officer on the Countering Trafficking in Persons Programme. In this role, she supported the RSO in engaging with member states, facilitating collaboration, and driving international cooperation for victims' protection and assistance.
Prior to joining the RSO, Laitheam co-founded Dare & Dream Cambodia, a project that empowers underprivileged students to pursue higher education, dare to dream and become role models in their community. Laitheam holds experience in the areas of communications and partnerships, project management, and social entrepreneurship.
Recommended Book: Tuesdays with Morrie by Mitch Albom- This beautifully written book offers profound wisdom on living a life with compassion, love, and courage.
Email: laitheam.eang@rso.baliprocess.net
Laitheam joined the RSO in March 2023 as a Programme Officer on the Countering Trafficking in Persons Programme. In this role, she supported the RSO in engaging with member states, facilitating collaboration, and driving international cooperation for victims' protection and assistance.
Prior to joining the RSO, Laitheam co-founded Dare & Dream Cambodia, a project that empowers underprivileged students to pursue higher education, dare to dream and become role models in their community. Laitheam holds experience in the areas of communications and partnerships, project management, and social entrepreneurship.
Recommended Book: Tuesdays with Morrie by Mitch Albom- This beautifully written book offers profound wisdom on living a life with compassion, love, and courage.
Email: laitheam.eang@rso.baliprocess.net
Lindsay Erjavic
Programme Officer (Transnational Crime and Technology)
Lindsay Erjavic
Programme Officer (Transnational Crime and Technology)
Lindsay is Programme Officer in Transnational Crime and Technology and joined the RSO in January 2022. Lindsay supports the team in the organisation of events, projects and research which further the Transnational Crime and Technology Team efforts to support Member States to address new and growing uses of technology to facilitate trafficking in persons and people smuggling, along with the impact of transnational organised crime's relationship with these technologies.
Lindsay previously worked in the Policy and Partnerships team at the RSO, before moving to the newly formed Transnational Crime and Technology Team in January 2023. Before the RSO, Lindsay worked in Mae Hong Son, Thailand—implementing education and empowerment projects in the refugee camps of Ban Mai Nai Soi and Ban Mae Surin.
Recommended book/podcast: Behind the Beautiful Forevers by Katherine Boo – “This book provides an intimate and deeply researched account of life in the Annawadi slum, located near Mumbai's international airport. The book underscores how poverty and limited opportunities can push individuals, particularly women and children, into desperate situations where they are more easily exploited.”
Email: lindsay.erjavic@rso.baliprocess.net
Lindsay previously worked in the Policy and Partnerships team at the RSO, before moving to the newly formed Transnational Crime and Technology Team in January 2023. Before the RSO, Lindsay worked in Mae Hong Son, Thailand—implementing education and empowerment projects in the refugee camps of Ban Mai Nai Soi and Ban Mae Surin.
Recommended book/podcast: Behind the Beautiful Forevers by Katherine Boo – “This book provides an intimate and deeply researched account of life in the Annawadi slum, located near Mumbai's international airport. The book underscores how poverty and limited opportunities can push individuals, particularly women and children, into desperate situations where they are more easily exploited.”
Email: lindsay.erjavic@rso.baliprocess.net
Wendy Htet
Programme Officer (Communications and Engagement)
Wendy Htet
Programme Officer (Communications and Engagement)
Wendy is a Programme Officer in the Communications and Engagement team at the RSO. Wendy joined the team in November 2023 and supports the RSO’s strategic communications and stakeholder engagement initiatives.
Wendy was previously based in Myanmar—her home country. She has worked for non-profits and NGOs in the United States, Thailand, and Myanmar— contributing to a diverse background in monitoring and evaluation, communications consulting, and corporate social responsibility. Wendy holds a Bachelor's degree in Communication Studies and Business Administration from Northeastern University in Boston, Massachusetts.
Recommended book: Hello, Shadowlands by Patrick Winn– "Essential to understanding Southeast Asia in the 21st century, Hello, Shadowlands reveals a booming underworld of organised crime across a region in flux— a $100 billion trade that deals in narcotics, animals and people —and the staggering human toll that is being steadily ignored by the West… Focusing on human stories on both sides of this crime wave, the acclaimed Bangkok-based broadcaster and journalist Patrick Winn intimately profiles the men and women of the region who are forced to make agonizing choices in the absence of law.”
Email: wint.htet@rso.baliprocess.net
Wendy was previously based in Myanmar—her home country. She has worked for non-profits and NGOs in the United States, Thailand, and Myanmar— contributing to a diverse background in monitoring and evaluation, communications consulting, and corporate social responsibility. Wendy holds a Bachelor's degree in Communication Studies and Business Administration from Northeastern University in Boston, Massachusetts.
Recommended book: Hello, Shadowlands by Patrick Winn– "Essential to understanding Southeast Asia in the 21st century, Hello, Shadowlands reveals a booming underworld of organised crime across a region in flux— a $100 billion trade that deals in narcotics, animals and people —and the staggering human toll that is being steadily ignored by the West… Focusing on human stories on both sides of this crime wave, the acclaimed Bangkok-based broadcaster and journalist Patrick Winn intimately profiles the men and women of the region who are forced to make agonizing choices in the absence of law.”
Email: wint.htet@rso.baliprocess.net
Anjana Ahilan
Programme Officer (Communications and Engagement)
Anjana Ahilan
Programme Officer (Communications and Engagement)
Anjana Ahilan is a Programme Officer in the Communications and Engagement team at the RSO. Anjana joined the team in early August and will contribute to the RSO’s strategic communications and stakeholder engagement efforts.
Anjana joins us from the UK, where she has recently completed an MSc in Refugee and Forced Migration Studies at the University of Oxford. Her previous experience includes roles in social media content creation and support for communications, network management, and event planning with various non-profits, NGOs, and IGOs.
Recommended book My Fourth Time, We Drowned by Sally Hayden – "This eye-opening book provides an in-depth exploration of the migrant crisis, blending investigative journalism with powerful storytelling. It focuses on the harrowing experiences of those fleeing conflict and persecution, illuminating the profound personal and political ramifications of their journeys. Through intimate portraits, Hayden reveals the human cost of migration, the roles played by smugglers and governments, and the resilience of those who risk everything for a chance at a better life."
Email: Anjana.ahilan@rso.baliprocess.net
Anjana joins us from the UK, where she has recently completed an MSc in Refugee and Forced Migration Studies at the University of Oxford. Her previous experience includes roles in social media content creation and support for communications, network management, and event planning with various non-profits, NGOs, and IGOs.
Recommended book My Fourth Time, We Drowned by Sally Hayden – "This eye-opening book provides an in-depth exploration of the migrant crisis, blending investigative journalism with powerful storytelling. It focuses on the harrowing experiences of those fleeing conflict and persecution, illuminating the profound personal and political ramifications of their journeys. Through intimate portraits, Hayden reveals the human cost of migration, the roles played by smugglers and governments, and the resilience of those who risk everything for a chance at a better life."
Email: Anjana.ahilan@rso.baliprocess.net
Vacant
Programme Officer (Governance and Capability)
Vacant
Programme Officer (Governance and Capability)
Florentina Tudose
Programme Officer (Irregular Migration and Regional Priorities)
Florentina Tudose
Programme Officer (Irregular Migration and Regional Priorities)
Florentina is a Programme Officer in the Irregular Migration and Regional Priorities team. She supports projects related to natural and humanitarian disasters, irregular migration, voluntary return and reintegration of migrants and the inclusion of asylum seekers, refugees, and other hard to reach and marginalised communities in discussions. Florentina also assists in their dissemination through events which bring together policy makers, researchers, government, and non-government representatives.
Florentina joined the RSO in January 2023 as part of the Communications and Engagement team before combining her skills in her current role in October 2023. Prior to that she was based in Malaysia where she assisted refugees and asylum seekers with legal representation and education. Her experience includes working for NGOs in the Netherlands and Malaysia and the Romanian diplomatic mission in Kuala Lumpur.
Outside work, Florentina is passionate about cybersecurity and the protection of information online.
Recommended book: Dune by Frank Herbert; Dune is a tale of politics, religion, and ecology set in a unique universe where water is a scare resource. It many ways, it resembles the world we live in today. It can be turned to for small teachings in patience, fear and adaptability.
Florentina joined the RSO in January 2023 as part of the Communications and Engagement team before combining her skills in her current role in October 2023. Prior to that she was based in Malaysia where she assisted refugees and asylum seekers with legal representation and education. Her experience includes working for NGOs in the Netherlands and Malaysia and the Romanian diplomatic mission in Kuala Lumpur.
Outside work, Florentina is passionate about cybersecurity and the protection of information online.
Recommended book: Dune by Frank Herbert; Dune is a tale of politics, religion, and ecology set in a unique universe where water is a scare resource. It many ways, it resembles the world we live in today. It can be turned to for small teachings in patience, fear and adaptability.
Andi Yurdi
Programme Officer (Border and Migration Management)
Andi Yurdi
Programme Officer (Border and Migration Management)
Andi is Programme Officer in the Border and Migration Management team at the RSO.
Andi was previously based in the Netherlands where he studied International Relations for his master’s degree in the field of International Relations specialising on NGOs and INGOs.
Recommended book: Sun Tzu, the Art of War – “This book can be read by anyone, and it will speak to you. An introspective read that will bring a new perspective to readers regardless of who they are.”
Email: andi.yurdi@rso.baliprocess.net
Andi was previously based in the Netherlands where he studied International Relations for his master’s degree in the field of International Relations specialising on NGOs and INGOs.
Recommended book: Sun Tzu, the Art of War – “This book can be read by anyone, and it will speak to you. An introspective read that will bring a new perspective to readers regardless of who they are.”
Email: andi.yurdi@rso.baliprocess.net
Natnicha Surasit
Programme Officer (Countering People Smuggling)
Natnicha Surasit
Programme Officer (Countering People Smuggling)
Natnicha is a Programme Officer for Countering People Smuggling at the RSO. She joined the RSO in August 2024, and is committed to supporting Member States' efforts to address the complexities of people smuggling and uphold the rights and dignity of people in the Bali Process region.
Natnicha's professional journey includes countering transnational threats and crime, human security, and geopolitics in the Asia-Pacific region, concentrating on Southeast Asia. Before joining the RSO, she worked as an associate for the GI-TOC, an international policy and research institute that focuses on transnational organized crime.
She has also worked at the Office of the National Security Council of Thailand as a Policy Analyst, and has interned at the United Nations Office on Drugs and Crime (UNODC) with the Strategic Planning and Inter-agency Affairs team, as well as the United Nations Development Program's (UNDP) Preventing Violent Extremism team. As a student, she interned at the Thai Consulate-General in Vancouver.
Natnicha studied International Relations for a BA at Chulalongkorn University, and Global Politics and Security for a MS at Georgetown University. She is currently studying for a Diploma in Law, focusing on Criminal Justice in her spare time.
Podcast recommendation: The Index Podcast by the Global Initiative Against Transnational Organized Crime (GI-TOC). The topics covered include highlights from the Global Organized Crime Index, an online tool ranking levels of criminality and resilience in 193 countries around the world. Each episode covers a different topic of criminal activity and geographical focus, ranging from bride trafficking from Cambodia to China, Tunisia and Human Smuggling, cryptocurrency and money laundering, and the drug markets of East and Southern Africa, for instance.
Email: natnicha.surasit@rso.baliprocess.net
Natnicha's professional journey includes countering transnational threats and crime, human security, and geopolitics in the Asia-Pacific region, concentrating on Southeast Asia. Before joining the RSO, she worked as an associate for the GI-TOC, an international policy and research institute that focuses on transnational organized crime.
She has also worked at the Office of the National Security Council of Thailand as a Policy Analyst, and has interned at the United Nations Office on Drugs and Crime (UNODC) with the Strategic Planning and Inter-agency Affairs team, as well as the United Nations Development Program's (UNDP) Preventing Violent Extremism team. As a student, she interned at the Thai Consulate-General in Vancouver.
Natnicha studied International Relations for a BA at Chulalongkorn University, and Global Politics and Security for a MS at Georgetown University. She is currently studying for a Diploma in Law, focusing on Criminal Justice in her spare time.
Podcast recommendation: The Index Podcast by the Global Initiative Against Transnational Organized Crime (GI-TOC). The topics covered include highlights from the Global Organized Crime Index, an online tool ranking levels of criminality and resilience in 193 countries around the world. Each episode covers a different topic of criminal activity and geographical focus, ranging from bride trafficking from Cambodia to China, Tunisia and Human Smuggling, cryptocurrency and money laundering, and the drug markets of East and Southern Africa, for instance.
Email: natnicha.surasit@rso.baliprocess.net
IOM Support Team
Amela Mujagic
Back-Office Manager
Amela Mujagic
Back-Office Manager
Amela is the International Organization for Migration (IOM) Back-Office Manager for the RSO. She joined the team in October 2016 and supports the RSO by liaising with the RSO Co-Managers on all back-office requests, coordinates administrative, financial and logistical matters such as HR, financial management, logistics and procurement, assists Co-Managers in preparation of budgets, overseeing safety and security related matters for staff and premises, drafting of project related contracts and coordination with IOM Legal Department.
Amela has over 25 years of experience at international, regional, and national level. During her long-standing career with IOM. She has worked in Austria, Timor-Leste, Afghanistan, Jordan, Iraq, Sudan, Sri Lanka, Azerbaijan and most recently in Thailand. Amela is Austrian citizen and speaks fluently German, English and Bosnian with basic knowledge in French, Spanish, Italian and Arabic.
Amela has over 25 years of experience at international, regional, and national level. During her long-standing career with IOM. She has worked in Austria, Timor-Leste, Afghanistan, Jordan, Iraq, Sudan, Sri Lanka, Azerbaijan and most recently in Thailand. Amela is Austrian citizen and speaks fluently German, English and Bosnian with basic knowledge in French, Spanish, Italian and Arabic.
Yaowaree Sincharoenpanich
Finance Assistant
Yaowaree Sincharoenpanich
Finance Assistant
Yaowaree is the Finance Assistant for the RSO. She initially joined the team on a part-time basis in mid of year 2016, and on a full time basis in February 2017 and provides day-to-day support to the RSO, with the main focus on financial and budgeting matters.
Yaowaree has over 20 years of experience related to the finance in both public and private sectors at national level. She is a Thai Citizen and a Thailand CPA. Besides being a native speaker of the Thai language (native speaker), Yaowaree also speaks English and Teochew.
Yaowaree has over 20 years of experience related to the finance in both public and private sectors at national level. She is a Thai Citizen and a Thailand CPA. Besides being a native speaker of the Thai language (native speaker), Yaowaree also speaks English and Teochew.
Manisha Gorowara
Administrative Assistant
Manisha Gorowara
Administrative AssistantJoining the team in March 2024, Manisha brings a fresh perspective and a wealth of experience to the role. Her background in Human Resources and Administration further enriches the team's capabilities, making her a valuable asset in managing various tasks efficiently.
As part of the primary administrative support team for the RSO, Manisha is pivotal in handling administrative matters crucial to the organisation's operations. From coordinating logistics and arranging meetings to verifying timesheets and preparing documentation, she demonstrates meticulous attention to detail and a proactive approach to problem-solving.
Email: mgorowara@iom.int
Suangsuda Rojanawichian
Administrative Assistant
Suangsuda Rojanawichian
Administrative Assistant
Suangsuda is the Administrative Assistant for the RSO. She joined the team in November 2023 and provides support to the program teams in implementation of project activities, procurement, logistic and administrative support to the project in close coordination with RSO Back Office team, with the focus on administrative.
Suangsuda has over 8 years of experience in administrative, logistical, and procurement work in both government sector and public organizations, managing various administrative and logistical arrangements. Suangsuda is a Thai citizen and a native speaker of Thai.
Suangsuda has over 8 years of experience in administrative, logistical, and procurement work in both government sector and public organizations, managing various administrative and logistical arrangements. Suangsuda is a Thai citizen and a native speaker of Thai.
Secondees
Iid Anggia Rahma (2024)
Diplomat (Attaché), Indonesian Ministry of Foreign Affairs and RSO Secondee (2024)
Iid Anggia Rahma (2024)
Diplomat (Attaché), Indonesian Ministry of Foreign Affairs and RSO Secondee (2024)
Iid is a Diplomat (Attaché) from the Ministry of Foreign Affairs of the Republic of Indonesia. She is assigned to the Directorate for Protection of Indonesian Citizens under the auspices of Sub-Directorate of Southeast Asia Region. Her primary responsibilities involve assisting Indonesian citizens abroad, including but not limited to victims of trafficking in persons, irregular migration, and nationals facing the death penalty abroad.
In September 2024, she joined the Regional Support Office (RSO) of the Bali Process as a Secondee and works with the Transnational Crime and Technology team to support the delivery of relevant initiatives addressing trafficking in persons, particularly in relation to the misuse of technology. Iid also plays an important role in enhancing engagement between the RSO and relevant Indonesian stakeholders, especially the Ministry of Foreign Affairs of Indonesia.
Recommended film: “Buoyancy” (2019), Rodd Rathjen
“Buoyancy" tells the story of Chakra, a Cambodian boy who gets trapped in modern slavery on a Thai fishing boat. The film paints a raw picture of the harsh realities of human trafficking and forced labor in Southeast Asia. The film explores Chakra's inner transformation as he grapples with his situation and the choices he must make to survive, including the moral dilemmas that arise in such dire circumstances. More than just a survival story, the film serves as a poignant social commentary on the exploitation of migrant workers lured into forced labor with little hope of escape.
Email: iidanggia.rahma@rso.baliprocess.net
In September 2024, she joined the Regional Support Office (RSO) of the Bali Process as a Secondee and works with the Transnational Crime and Technology team to support the delivery of relevant initiatives addressing trafficking in persons, particularly in relation to the misuse of technology. Iid also plays an important role in enhancing engagement between the RSO and relevant Indonesian stakeholders, especially the Ministry of Foreign Affairs of Indonesia.
Recommended film: “Buoyancy” (2019), Rodd Rathjen
“Buoyancy" tells the story of Chakra, a Cambodian boy who gets trapped in modern slavery on a Thai fishing boat. The film paints a raw picture of the harsh realities of human trafficking and forced labor in Southeast Asia. The film explores Chakra's inner transformation as he grapples with his situation and the choices he must make to survive, including the moral dilemmas that arise in such dire circumstances. More than just a survival story, the film serves as a poignant social commentary on the exploitation of migrant workers lured into forced labor with little hope of escape.
Email: iidanggia.rahma@rso.baliprocess.net
Zein Maulana (2024)
Diplomat (Attaché), Indonesian Ministry of Foreign Affairs and RSO Secondee (2024)
Zein Maulana (2024)
Diplomat (Attaché), Indonesian Ministry of Foreign Affairs and RSO Secondee (2024)
Zein is a Diplomat (Attaché) from the Ministry of Foreign Affairs of the Republic of Indonesia. He is assigned to the Directorate for the Protection of Indonesian Citizens, primarily responsible for assisting Indonesian citizens abroad, including but not limited to victims of trafficking in persons, especially in the Southeast Asia region.
He joined the RSO as a Secondee in May 2024 and works with the Transnational Crime and Technology team to support its 2024-2026 work plan on delivering relevant works to address the issue of trafficking in persons related to the (mis)use of technology. Additionally, Zein also plays a crucial role in strengthening engagement between the RSO and Indonesian stakeholders, particularly The Ministry of Foreign Affairs of the Republic of Indonesia.
Recommended film: Nowhere by Albert Pintó - "The horrifying experience that Mia and her husband, Nico, endured is The Harsh Realities of Migration. It highlights the bigger issues linked to migration and captures the risks (dangers and uncertainty) faced by the Migrants around the world due to people smuggling activities. Urging viewers to think about the complicated social and political factors and the need for more compassion and policy changes for the safer world to all human beings".
Email: zein.maulana@rso.baliprocess.net
He joined the RSO as a Secondee in May 2024 and works with the Transnational Crime and Technology team to support its 2024-2026 work plan on delivering relevant works to address the issue of trafficking in persons related to the (mis)use of technology. Additionally, Zein also plays a crucial role in strengthening engagement between the RSO and Indonesian stakeholders, particularly The Ministry of Foreign Affairs of the Republic of Indonesia.
Recommended film: Nowhere by Albert Pintó - "The horrifying experience that Mia and her husband, Nico, endured is The Harsh Realities of Migration. It highlights the bigger issues linked to migration and captures the risks (dangers and uncertainty) faced by the Migrants around the world due to people smuggling activities. Urging viewers to think about the complicated social and political factors and the need for more compassion and policy changes for the safer world to all human beings".
Email: zein.maulana@rso.baliprocess.net
Eranga Rambukwella (2024)
Immigration Investigations Officer at The Department of Immigration and Emigration of Sri Lanka. and RSO Secondee (2024)
Eranga Rambukwella (2024)
Immigration Investigations Officer at The Department of Immigration and Emigration of Sri Lanka. and RSO Secondee (2024)
Eranga is an Immigration Investigations Officer at The Department of Immigration and Emigration of Sri Lanka.
He has worked as an Immigration officer since 2013. He has served as a front-line and investigations officer, with experience in verifying travel documents, conducting passenger assessments, identifying potential victims of trafficking in persons, unfolding irregular migration trends, researching modus operandi in migrant smuggling and preparing intelligence reports.
Eranga joined the RSO office as a Secondee in June 2024, and contributes to activities, workshops and capacity building programs alongside the Border and Management team. Specifically, he brings his expertise in providing training and building awareness around irregular migration. He also brings a wealth of knowledge around current developments in Sri Lanka, and works closely with international partners to coordinate efforts to address complex issues of irregular migration while respecting rights and dignity of individuals involved.
Recommended Book: The People Smuggler: The true story of Ali Al Jenabi, The ‘Oskar Schindler of Asia; Robin de Crespigny, “The book unveils different perspectives of smuggling of migrants, how domestic push confined people to the only option of leaving homelands and ultimate transformation into humanitarian basis. Iraqi refugee who saved hundreds from persecution and turned around topics of human rights, spirits and ways to overcome desperate situations in life”.
Email: eranga.rambukwella@rso.baliprocess.net
He has worked as an Immigration officer since 2013. He has served as a front-line and investigations officer, with experience in verifying travel documents, conducting passenger assessments, identifying potential victims of trafficking in persons, unfolding irregular migration trends, researching modus operandi in migrant smuggling and preparing intelligence reports.
Eranga joined the RSO office as a Secondee in June 2024, and contributes to activities, workshops and capacity building programs alongside the Border and Management team. Specifically, he brings his expertise in providing training and building awareness around irregular migration. He also brings a wealth of knowledge around current developments in Sri Lanka, and works closely with international partners to coordinate efforts to address complex issues of irregular migration while respecting rights and dignity of individuals involved.
Recommended Book: The People Smuggler: The true story of Ali Al Jenabi, The ‘Oskar Schindler of Asia; Robin de Crespigny, “The book unveils different perspectives of smuggling of migrants, how domestic push confined people to the only option of leaving homelands and ultimate transformation into humanitarian basis. Iraqi refugee who saved hundreds from persecution and turned around topics of human rights, spirits and ways to overcome desperate situations in life”.
Email: eranga.rambukwella@rso.baliprocess.net
Salma Husna (2024)
Diplomat (Attache), Indonesian Ministry of Foreign Affairs and RSO Secondee (2023-24)
Salma Husna (2024)
Diplomat (Attache), Indonesian Ministry of Foreign Affairs and RSO Secondee (2023-24)
Salma is a Diplomat (Attache) from the Indonesian Ministry of Foreign Affairs Directorate of Multilateral Cooperation and joined the RSO as a Secondee in October 2023. She worked in the Communications, Capability, and Enquiry team and supports the planning and delivery of RSO workshops, capacity building activities and wider meetings relating to Trafficking in Persons.
As a secondee she played an important role in fostering RSO community engagement, particularly with Indonesian stakeholders. Back in Indonesia, she mainly handled issues related to transnational organised crimes.
Recommended book: The Color of Our Sky by Amita Trasi. "This book unveils the harrowing realities of trafficking in persons through a sweeping, emotional journey of two childhood friends—one struggling to survive trafficking in persons and the other on a mission to save her. The soulful and revelatory story will make us gain insights into the true colors of hope, love, and above all, courage."
As a secondee she played an important role in fostering RSO community engagement, particularly with Indonesian stakeholders. Back in Indonesia, she mainly handled issues related to transnational organised crimes.
Recommended book: The Color of Our Sky by Amita Trasi. "This book unveils the harrowing realities of trafficking in persons through a sweeping, emotional journey of two childhood friends—one struggling to survive trafficking in persons and the other on a mission to save her. The soulful and revelatory story will make us gain insights into the true colors of hope, love, and above all, courage."
Tuan Meedin (2023)
Assistant Superintendent of Police, Sri Lanka and RSO Secondee (2023)
Tuan Meedin (2023)
Assistant Superintendent of Police, Sri Lanka and RSO Secondee (2023)
Tuan Meedin, Assistant Superintendent of Police, Sri Lanka joined the RSO office as a secondee in August 2023, where he worked with the RSO’s Countering People Smuggling programme to facilitate a two-way exchange of experiences and knowledge.
Read More
Read More
Interns
Praethong Napanaruemit (Current)
Intern (Irregular Migration and Regional Priorities)
Praethong Napanaruemit (Current)
Intern (Irregular Migration and Regional Priorities)
Praethong is currently in her fourth year, majoring in International Relations and Global Affairs at Mahidol University International College, Thailand. Praethong joined the RSO as an intern under the Irregular Migration and Regional Priorities team in mid-September 2024. She supports the team in research, events, and other activities. Her fields of interest include transnational crimes, human rights, climate change, and international politics.
Recommended Book: Transnational Crime and the 21st Century: Criminal Enterprise, Corruption, and Opportunity, Jay Albanese
The book offers a broad overview of the nature of transnational crime, methods of transnational criminal networks operating in various forms such as human trafficking, drug smuggling, counterfeiting, and cybercrime, and how globalization has created new opportunities for criminal organizations. It also discusses the efforts of international
institutions to combat these crimes and the challenges in doing so.
Email: Praethong.napanaruemit@rso.baliprocess.net
Recommended Book: Transnational Crime and the 21st Century: Criminal Enterprise, Corruption, and Opportunity, Jay Albanese
The book offers a broad overview of the nature of transnational crime, methods of transnational criminal networks operating in various forms such as human trafficking, drug smuggling, counterfeiting, and cybercrime, and how globalization has created new opportunities for criminal organizations. It also discusses the efforts of international
institutions to combat these crimes and the challenges in doing so.
Email: Praethong.napanaruemit@rso.baliprocess.net
Sophie Nakamura (Current)
Intern (Transnational Crime and Technology)
Sophie Nakamura (Current)
Intern (Transnational Crime and Technology)
Sophie is in her fourth year of a Bachelor of Laws (Honours) and Bachelor of Government & International Relations at Griffith University in Brisbane, Australia. She is currently living in Bangkok under the New Colombo Plan Scholarship—an Australian Government initiative which supports undergraduate students to live, study and intern in the Indo-Pacific region.
Sophie joined the RSO as an intern under the Transnational Crime and Technology team in August 2024, supporting the planning and completion of the team’s events, research, and other activities. Her fields of interests include international human and child rights law, modern slavery, trafficking in persons, and international politics. She hopes to work as an international lawyer to advocate for the rights of people who are silenced and oppressed.
Recommended Book: No Friend But the Mountains, Behrouz Boochani
Kurdish-Iranian journalist and refugee, Behrouz Boochani, wrote this poignant book on a mobile phone while being held in detention on Manus Island, smuggling the story out of his detention via WhatsApp. It tells the story of Boochani’s asylum journey—from persecution in Iran, to years of detention on Manus Island.
This life-changing book reminds us that when we talk about refugees, asylum seekers, and challenges faced by countries in regulating migration and people smuggling, we are talking about people. Humans. In the face of these challenges, it is easy to get caught up in politics, logistics and practicalities. This book strips all of that away and exposes the raw emotions and experiences of detainees. The vivid poetry and prose makes the reader experience these emotions as if it were their own—a stark reminder of our common humanity in an age of heightened division.
Email: Sophie.nakamura@rso.baliprocess.net
Sophie joined the RSO as an intern under the Transnational Crime and Technology team in August 2024, supporting the planning and completion of the team’s events, research, and other activities. Her fields of interests include international human and child rights law, modern slavery, trafficking in persons, and international politics. She hopes to work as an international lawyer to advocate for the rights of people who are silenced and oppressed.
Recommended Book: No Friend But the Mountains, Behrouz Boochani
Kurdish-Iranian journalist and refugee, Behrouz Boochani, wrote this poignant book on a mobile phone while being held in detention on Manus Island, smuggling the story out of his detention via WhatsApp. It tells the story of Boochani’s asylum journey—from persecution in Iran, to years of detention on Manus Island.
This life-changing book reminds us that when we talk about refugees, asylum seekers, and challenges faced by countries in regulating migration and people smuggling, we are talking about people. Humans. In the face of these challenges, it is easy to get caught up in politics, logistics and practicalities. This book strips all of that away and exposes the raw emotions and experiences of detainees. The vivid poetry and prose makes the reader experience these emotions as if it were their own—a stark reminder of our common humanity in an age of heightened division.
Email: Sophie.nakamura@rso.baliprocess.net
Sarawut Pongsuwan (Current)
Intern (Communications & Engagement)
Sarawut Pongsuwan (Current)
Intern (Communications & Engagement)
Currently, Sarawut is a 4th year student majoring in International Relations and Global Affairs at Mahidol University International College, Thailand. Sarawut joined the RSO as an intern under the Communications and Engagement team in late April 2024. Sarawut supports the RSO Communications & Engagement team in making summaries of RSO activities, sending invitations, and updating news and trends around trafficking in persons, people smuggling, and related transnational crimes. His fields of interest include human rights, migration, politics, and International Relations.
Recommended book: Human Trafficking in Thailand: Current Issues, Trends, and the Role of the Thai Government.
This book addresses the reality of human trafficking in Thailand, dissecting studies, presenting facts, and dismissing stereotypes. It focuses on the areas of fishing, agriculture, domestic work, sex work, and the trafficking of children, weaving individual narratives and official studies into the wider history of Thailand’s changing economy and labor situation. It also details how the Thai government has addressed the issue, reflects on the roots of human exploitation, and suggests a way forward.
Email: sarawut.pongsuwan@rso.baliprocess.net
Recommended book: Human Trafficking in Thailand: Current Issues, Trends, and the Role of the Thai Government.
This book addresses the reality of human trafficking in Thailand, dissecting studies, presenting facts, and dismissing stereotypes. It focuses on the areas of fishing, agriculture, domestic work, sex work, and the trafficking of children, weaving individual narratives and official studies into the wider history of Thailand’s changing economy and labor situation. It also details how the Thai government has addressed the issue, reflects on the roots of human exploitation, and suggests a way forward.
Email: sarawut.pongsuwan@rso.baliprocess.net
Sopheakneat Chum (2024)
Intern (Communications & Engagement)
Sopheakneat Chum (2024)
Intern (Communications & Engagement)
Sopheakneat joined the RSO as an intern under the Communications and Engagement team in February 2024. Sopheakneat supports the organization of meetings, roundtables, and other events led by the RSO. He also assists the RSO team in tracking the latest developments and trends regarding the issues of trafficking in persons, people smuggling, and related transnational crimes.
Currently, Sopheakneat is a 4th year scholarship student majoring in Social Policy and Development at Thammasat University, Thailand. His fields of interest include welfare development, migration, digital governance, and human rights.
Recommended book: Governing Asia; Reflection on a Research Journey. The core theme of this book is governance in Asia and what its governments and peoples are doing for the public good. As Asia rises, its policymakers and citizens, and indeed the rest of the world, are increasingly asking how this dynamic region is making public policy, what we can learn from, and how Asia can do better.
Currently, Sopheakneat is a 4th year scholarship student majoring in Social Policy and Development at Thammasat University, Thailand. His fields of interest include welfare development, migration, digital governance, and human rights.
Recommended book: Governing Asia; Reflection on a Research Journey. The core theme of this book is governance in Asia and what its governments and peoples are doing for the public good. As Asia rises, its policymakers and citizens, and indeed the rest of the world, are increasingly asking how this dynamic region is making public policy, what we can learn from, and how Asia can do better.
Meg Fitzgerald (2024)
Intern (Transnational Crime and Technology)
Meg Fitzgerald (2024)
Intern (Transnational Crime and Technology)
Meg Fitzgerald interned with the RSO Transnational Crime and Technology Programme from July 2023 to April 2024 supported by her 2022 New Colombo Plan Scholarship, an Australian Government initiative that supports scholars for 19 months to study, intern, and learn a language in the Indo-Pacific.
Read more
Read more
Team Structure
This Organogram provides further detail on the RSO team structure.